Please see the below answers to frequently asked questions, you can also preview and try out our templates via the demo link in the listing descriptions.

Etsy FAQ

Issue with orders placed between 1st - 6th February 2024

Corjl are currently updating their platform and are experiencing so issues with orders placed between 1st - 6th February 2024.

If you have received a 404 error when accessing the Corjl website please email hello@blackbowstudio with your Etsy order number and we send you a new Corjl link.

Please note we are based in Australia (time zone - GMT+10) and so may not be able to reply straight away but we will get back to you ask soon as possible.

What is Corjl?

Corjl is an online template editing platform that allows you to personalise your templates without installing any software or fonts on your computer or mobile device.

The Corjl platform works best in the Google Chrome internet browser. Other browsers do not support Corjl's design features properly.

The Corjl platform supports editing on mobile devices however we recommend using a desktop computer or laptop to access the full editing capabilities Corjl offers - the mobile platform doesn't support the more advanced editing functions.

You can view the range of helpful video tutorials Corjl offers here.

How do I access and download my templates?

You will have access to your templates once your order has been processed by Etsy, you can access your Corjl order via the link sent to your Etsy registered email address by Corjl.

Alternatively, proceed directly to www.corjl.com and use your Etsy order number to log in.

You can find your order number and instructions in your purchases page within Etsy

I didn't receive my corjl access link email

If you did not receive an email from Corjl with the access link to your order proceed directly to www.corjl.com and use your Etsy order number to log in.

You can find your order number and instructions in your purchases page within Etsy

If you purchased using ApplePay your email address may have been blocked. You will need to log into Corjl using your order number.

Corjl says my order is not found

If you are logging in using your order number and Corjl says order not found this will be because the Etsy and Corjl servers have not synced up yet. In most cases, the servers sync within a few seconds however, on some occasions, this can take a couple of minutes. After a few minutes refresh your page and try to log in again.

If you still can't log in after several minutes go to your purchases page on Etsy to check the status of your order. If it says pending or processing then Etsy hasn't finished processing your order. Corjl will not create your order until Etsy has fully processed it.

Also, check that you are entering the correct order number. Etsy will provide you with an order number and a transaction number. You can only log in using the order number. Your order number can be found in the subject of your Etsy order confirmation email or in your purchases page. If you've checked out as a guest (not logged into an Etsy account) you will not be able to view your order on the purchases page on Etsy. 

Can I preview the template before purchasing?

Yes, you can preview and try out the templates via the demo link in the listing description.

Please note that the demo view of the template is just a trial you will not be able to save or download the edited template. Those functions are only available once you've purchased and logged into your Corjl order.

Who edits and prints my template?

All our templates are DIY editable templates that you edit and print yourself. This gives you 100% control over the lead-time and printing quality of your template - No need to wait around for proofs, you can edit, download, and print in minutes.

Where can I print my template?

Our templates can be printed either at home or with a local or online print shop. See our list of suggested print shops here

Can you print my template?

We no longer offer a printing service, while our templates can be printed on your home printer (except for large format signs) we recommend using a commercial printing company for best results.

Do the templates expire?

No, we do not have any time or download limits on our templates at this time. You can edit at your own pace and make as many changes as you like.

Can I send my invitation template via text or email?

Absolutely! Once you've finished editing your Corjl template you can choose to download it in either PDF, JPG or PNG format. For sending via email or text we recommend downloading the template as a JPG. 

Our templates can also be sent via Paperless Post.

Can I use Photoshop or another platform to edit my template?

The text on our templates can only be edited using Corjl. However, if you'd prefer to use Photoshop or another platform you can delete all the text and download a blank template. Then open the blank template in your preferred program and add your own text in.

Please note that the fonts will not carry over to other platforms, you will only have access to the fonts available within your chosen program.

Fonts and images are not loading properly in my Corjl template

If you are having issues with your images not loading or the fonts not downloading properly, it is most likely due to the browser type. Try logging into your Corjl order on a Google Chrome internet browser.

The Corjl platform works best in the Google Chrome internet browser. Other browsers do not support Corjl's design features properly.