Refunds & Exchanges

We've worked hard designing our products and we hope you love them as much as we do but if your product is not what you expected we offer refunds (excluding shipping costs) on most products as long as they are received by us unopened and unused within 21 days. Buyers are responsible for return postage costs

Custom or personalised items, cake and cupcake toppers are exempt from our refund policy. Of course, if your item is not what you ordered or arrives damaged please let us know.

If you have an issue with your order please don't hesitate to contact us either via Etsy or our email


Due to the nature of digital items, we do not accept returns as there isn’t a physical item to return. Please ensure you have read over the item details and use the free demo link to ensure the template will suit your needs. If you have any questions please do not hesitate to ask before purchasing –